Email delivery delays

Incident Report for Chameleon

Resolved

As of 7PM pacific time Friday night transactional email services was restored and the pending deliveries were delivered albeit delayed.

Posted Dec 16, 2022 - 19:05 PST

Update

The Postmark team continues to work on this => update here https://ea5d5bbc.sorryapp.com/

We have seen some transactional emails being delivered but not yet back to 100%.

Posted Dec 16, 2022 - 14:34 PST

Identified

Postmark confirmed it's upstream from them at the deliverability service -- emails will be sent as the upstream provider comes back from this incident.

Posted Dec 16, 2022 - 13:28 PST

Investigating

Transactional emails (Magic links, Data export completion, Invites, etc.) are not being delivered at the moment. We've identified an issue with out email provider and are in contact with them and are following along here => https://status.postmarkapp.com/ which also appears to be having issues.

Support email and everything else Chameleon is not affected by this -- reach out to us via hello@chameleon.io with anything that needs our urgent attention.

Posted Dec 16, 2022 - 12:23 PST

This incident affected: Transactional emails.