This incident has been resolved and response times/rates are back within normal range. Any tracked Events that arrived during this time were queued and are currently processing (eta is 20 minutes to be back to real time). The team will add any additional information to this incident if there is anything new to report.
Posted Feb 25, 2021 - 11:12 PST
We are continuing to monitor this incident. The main cause has a work around in place but the team are still seeing elevated error rates and things return to normal. Will update again in approximately 20 minutes
Posted Feb 25, 2021 - 10:50 PST
A datastore responsible for rate-limiting and queueing is responding much slower than normal causing slow responses to API requests both internal and external. Will update shortly with more information.