Builder and Experience loading issues

Incident Report for Chameleon

Resolved

We identified a backed-up queue that caused some requests to our backend to be rejected (with a 500/503 error code) -- the impact was that during the time period from 6:10 eastern to 10am eastern only approximately 92% of calls to chmln.identify were successful

Posted Sep 09, 2026 - 13:00 EDT